Privacy Policy

Overview

San Rafael Artificial Grass Installation ("we," "our," or "us") operates the website sanrafaelartificialgrass.com (the "Site"). This Privacy Policy explains what information we collect when you visit our Site or contact us, how we use that information, and what rights you have regarding your data. We take your privacy seriously and do not sell your personal information to third parties.

Information We Collect

Information you provide directly

When you fill out our contact or estimate request form, we collect the information you enter - typically your name, phone number, email address, property address, and a description of your project. We use this information solely to respond to your inquiry, schedule an estimate, or follow up about your project.

Information collected automatically

When you visit our Site, basic technical information is collected automatically. This includes your IP address, browser type, operating system, referring URLs, and the pages you view. This data helps us understand how visitors use the Site and identify technical issues.

Cookies and tracking

Our Site uses cookies - small text files stored in your browser - to improve your experience and analyze Site traffic. Analytics tools such as Google Analytics may set cookies on your device to collect aggregate, anonymized usage data. You can control or disable cookies through your browser settings. Disabling cookies will not prevent you from using the Site, but some features may behave differently.

How We Use Your Information

• To respond to estimate requests and schedule on-site visits.
• To communicate with you about your project before, during, and after the work.
• To improve the content and performance of our website.
• To analyze aggregate traffic patterns and user behavior on the Site.
• To comply with legal obligations if required by law.

We do not use your contact information for unsolicited marketing and we do not add you to email lists without your consent.

How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:

• Service providers: We use third-party tools to operate our website and manage communications (for example, our contact form provider and website hosting service). These providers may process your data on our behalf and are contractually required to protect it.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process such as a court order or government request.
• Business transfers: If our business is acquired or merged with another entity, your information may be transferred as part of that transaction. We will notify you before your data is subject to a new privacy policy.

Data Retention

We retain contact and project information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable legal requirements. Inquiry records are typically retained for up to three years. If you would like your information deleted sooner, contact us at the email address below and we will process your request promptly.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of any future marketing communications.

To exercise any of these rights, contact us by email at estimates@sanrafaelartificialgrass.com. We will respond within 30 days.

Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, contact us immediately and we will delete it.

External Links

Our Site may contain links to third-party websites. This Privacy Policy applies only to sanrafaelartificialgrass.com. We are not responsible for the privacy practices of external sites and encourage you to review their policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out: